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Combining the Latest Technology with Great Customer Service

The Best Value in Professional Answering Services

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Affordable, Customizable & Reliable Phone Answering Services, Oakland, Hayward, Fremont, and Surrounding Cities, CA

Since 1958, BTE Communications has been providing businesses in Oakland, Fremont, Hayward, and surrounding areas with exceptional phone answering services at highly affordable rates. Over the last five decades, we've served a wide range of business types, from small one-man service operations, such as tow companies and plumbers, to some of the largest oil drilling companies in the nation. Allowing us to serve such a diverse range of businesses are our customizable service plans, which can include any or all of the following:

  • Voicemail
  • Scheduling/Reservations
  • Customer Service
  • Inbound Telemarketing
  • Order Taking
  • Advanced Message Delivery
  • Virtual Receptionist
  • Call Dispatching
  • Alarm Monitoring
  • Emergency Response Coordination

These services can be provided during your regular business hours, during off hours, or around the clock. With BTE, you only pay for what you use and can cancel at any time.

No matter how much you use our service, you can always count on our team of professional phone agents to treat your customers with the care and attention they deserve. Our employees have (on average) over 5 years of industry experience and can be trusted to communicate clearly, provide excellent customer service, follow pre-approved scripts, and type up messages or other information with impressive accuracy. They all have signed nondisclosure agreements and receive ongoing training and assessments.

Call BTE Communications today to learn more about how our professional phone answering services can benefit your Oakland business.

Alarm Monitoring & Emergency Response Coordination Services, Oakland, CA

Over the last 50 years, BTE has helped many companies that work in high-risk industries, such as crane rental companies, oil drilling companies, water and power companies, manufacturing facilities, and more, complete their emergency response plan by offering affordable and reliable alarm monitoring and emergency response coordination. This service is affordable and easy to set up, and ensures that the proper personnel or first responders are notified according to what type of emergency you have. Our operators work around the clock, so your businesses will always be monitored and receive the most prompt response. We are able to monitor most existing alarm systems, and have our computers automatically pull up your emergency response protocol when an alarm is triggered. Call us today to learn more about our professional alarm monitoring and emergency response service for your Oakland business.

Oakland, California, Inbound Telemarketing (Order Taking, Surveys & Information Screening)

BTE Communications' inbound telemarketing services are ideal for Oakland businesses that need help with taking orders and payment information, screening applicants, administering surveys, and more. Typically, this service is used for those who advertise heavily via TV, radio, or paper ads, but can be cost effective for nearly any type of business. Since 1958, BTE has helped countless companies scale their operations and grow their sales. By hiring phone agents who excel at over-the-phone customer service, offering customizable phone answering services, and only charging when our service is used, we help businesses do more and stay within their allowable budgets. Additionally, you'll give your Oakland business a more professional by having seasoned telemarketing experts answer your calls. Our phone operators will not only answer your calls with your business name, but also follow your call script and work within your content management system. Call BTE Communications today to see how our inbound telemarketing service can be adapted to your needs. Estimates are free and contracts are available on a month-to-month basis.

Oakland, California, Over-the-Phone Scheduling Services

When it comes to managing schedules or taking reservations, have the experienced call center operators at BTE help. We can help Oakland businesses of all sizes manage their calendars. Over the last 50 years, we've helped realtors, dentists, medical offices, event planners, conference managers, and many others who needed to be readily available to accept calls, answer questions, and take RSVPs or schedule appointments. Here's how BTE's over-the-phone scheduling service works: We provide your Oakland company with its own dedicated phone number, which will be promptly answered by one of our live-operators. The operator will follow your call script, provide exceptional customer service, and update your shared calendar so you can stay apprised of schedule updates or when events are filled. Call BTE Communications today to learn more about our affordable over-the-phone scheduling service.

Oakland, California, Dispatching Services

BTE Communications is Oakland's best choice for cell, tablet, and two-way radio dispatching services. We have over 50 years of experience, are available 24 hours a day, answer the vast majority of our calls within the first three rings, and keep our call center up to date with the latest telecommunications equipment and software. Our agents are able to dispatch everything from tow trucks to plumbers to emergency medical services and ambulances. By providing you with a dedicated phone number, our computers will be able to automatically detect what script to pull up so our operators will be prepared to take calls on your behalf and know how to screen requests, gather information, and follow your dispatching protocol. We can even accept payment information safely and securely, and record phone calls for verification purposes. BTE has an excellent service record with many Southern California companies, and we guarantee your customers will always be able to receive immediate assistance when they need it. Call today to learn more about our reliable, affordable and easily customizable dispatching services.

Oakland, California, Voicemail and Advanced Message Delivery

BTE Communications provides advanced voicemail and message delivery services that are completely customizable to accommodate businesses of all sizes in Oakland. This service can help your business appear more professional and allow you to be more accessible to your clients. Our voicemail services can include voicemail trees, custom hold prompts, group/shared and individual voice mailboxes, message forwarding options, and more. You'll be able to access your voicemail securely from anywhere, at any time, or have your messages sent to you via fax, text, or email, individually or batched. Call us to learn more about our voicemail and advanced message delivery services. Set-up is easy, activation is instant, and contracts are monthly for our Oakland customers.

BTE Communications Oakland, Hayward, Fremont - 94604, 94613, 94614, 94604, 94613, 94614, 94540, 94541, 94542, 94543, 94544, 94545, 94557, 94536, 94537, 94538, 94539, 94557, California
Area code (510, 415, 925, 408, 650, 669)
TEAM SNUG Call Center Best Call Center Services Live Answering Company
Reviews

"It is my pleasure to recommend the answering services of BTE Communications. They provide response and dispatching 24 hours a day for our oilfield urgent or emergency calls. The operators at BTE are always courteous and professional when taking and relaying information. We depend on them and we're very happy with their service.

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