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Telephone Answering Services for Portland, OR: 24-Hour Phone Answering, Voice Mail, Dispatching, Alarm Monitoring, Emergency Response Callouts, & More

BTE Communications is a 24/7 call center that has the capacity to provide high-quality, customizable telephone answering services to businesses in Portland, Oregon, and surrounding areas. Available services include dispatching, voice mail, inbound telemarketing, information screening, scheduling/reservations, customer service, alarm monitoring, emergency response coordination, virtual receptionist, order taking, and more. Our phone agents are available to answer calls within three rings, 24 hours a day, 365 days a year. They are trained to provide personalized assistance to every caller and represent our clients with the utmost professionalism.

We use the latest computers, software, and phones from Startel, which means that our clients can depend on us to know what type of call is coming in, provide advanced call analytics, and give them access to the best telecommunication features available today. All of our agents are proficient in English and have excellent communication skills. We also have bilingual (English and Spanish) operators and access to a 24-hour translation line.

With our capabilities and range of services, you can rely on BTE Communications to provide your business in Portland, Oregon, with a cost-effective solution to all of your phone answering needs. Call today to learn more. Consultations and quotes are free.

Our Services

Order Taking for Businesses in Portland, Oregon

The highly experienced call center representatives at BTE Communications can help you design a positive purchasing experience for your customers through its professional order taking service. This service makes it easy for your customers to place their order at any time of day, no matter where they are. We provide both toll-free and local phone numbers, and are capable of answering phones 24 hours a day. The size of our call center and the experience of our supervisors makes it easy for us to staff appropriately and handle large call volumes with ease. We have operators that speak both English and Spanish, as well as use a translation service. When calls come in, we'll use your company's name, follow your script, take orders and payment information, repeat all information back to the caller for confirmation, and enter the information into the designated database. Orders are then sent automatically or in batches. Call today to learn more about order taking services for Portland, Oregon, businesses.

Alarm Monitoring and Emergency Response Coordination, Portland, Oregon

At BTE Communications, we have become known for our call center services that are designed specifically for oil drilling, coal mining, and other high-risk companies. Using the latest technology, we are able to connect with existing alarm systems and monitor them remotely 24 hours a day, 365 days a year. When these alarms are triggered (typically by fire, oil leak, gas leak, explosion, etc.), a call is generated to our call center with a code that tells us what the emergency is. Our highly trained agents then immediately follow the protocol put in place by your company for the emergency at hand. Such protocols usually involve calling supervisors and/or local first responders. To get a free quote on our alarm monitoring and emergency response coordination services for your business in Portland, call today.

Call Routing and Dispatching Services for Businesses in Portland, Oregon

BTE Communications can provide high-quality call routing and dispatching services to Portland businesses at cost-effective prices. This service is ideal for any company in Portland with employees that primarily work out in the field, such as locksmiths, tow truck companies, ambulance companies, HVAC companies, plumbers, roadside assistance companies, and more. We answer calls from customers within the first three rings, and accurately transmit information to you and/or your employees via cell phone, two-way radio, or tablet. We can also answer questions over the phone about your services and take payment information.

Voice Mail Services for Portland, Oregon: Voicemail Trees with Custom Hold Prompts, Personalized Greetings, Remote Access, and More

With the comprehensive voicemail services provided by BTE Communications, you'll be able to manage your messages in the best way possible for you and your business in Portland. Our voice mail services include voice mail notification via text, email, pagers, etc.; voice mail with personalized greetings and access codes; voice mail with remote access; voicemail trees with custom hold prompts; call forwarding or rerouting features; voice mail message transcription; and more. Call today to learn more about our completely customizable voicemail service for Portland, Oregon.

Information Screening in Portland, Oregon

BTE can help your business in Portland screen calls based upon the information provided by the caller. This can help you manage large numbers of job applicants, interested tenants, potential clients, and more. When your calls come in, our highly trained agents will use your company's name, ask your predetermined screening questions, and record or assess the client's answers. For some clients, we automatically forward calls from eligible callers, while for others, we enter their answers into a database and let them determine who meets their criteria and how to proceed. Call us to learn more.

Inbound Telemarketing Services for Portland, Oregon Businesses

Our 24-hour call center has served as the inbound telemarketing center for a diverse range of companies, from every size to every types. By answering questions, handling orders, and taking payment information, we are able to assist businesses in Portland with any sales campaign, particularly those advertised via TV commercials, the internet, or print ads. To personalize your calls, our staff will answer your calls using your company's name and call script. Our inbound telemarketing services can be highly cost efficient as we charge by the unit/call, not a flat rate plan.

Scheduling Services for Businesses in Portland, Oregon

BTE Communications' high-quality scheduling and reservation service is like having all the benefits of a full-time receptionist but for a fraction of the cost. When a call comes in, a BTE representative will answer using your company's name, handle all scheduling or reservations according to your call script, and enter in appointments directly into your shared calendar. We can also prepare our agents to screen callers, set up dedicated local or toll-free phone numbers, and answer calls around the call or during specific hours. Call today to learn more about having BTE handle scheduling and reservations for your business in Portland.

Third-Party Customer Service in Portland, Oregon

The highly trained staff of BTE Communications can assist your business in Portland with all of your customer service needs. When your customers call, they'll be greeted by a live representative from BTE who will take care of all their questions and concerns in a professional and courteous manner and in accordance with your instructions/script. With our 24/7 availability, 365 days a year, your customers will have no trouble getting the help they need when they need it.

BTE Communications Portland - 97207, 97208, 97228, 97238, 97240, 97242 97268, 97269, 97280, 97281, 97282, 97283, 97286, 97290, 97291, 97292, 97293, 97294, 97296, 97298, Oregon
Area code (503, 971)
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Reviews

"It is my pleasure to recommend the answering services of BTE Communications. They provide response and dispatching 24 hours a day for our oilfield urgent or emergency calls. The operators at BTE are always courteous and professional when taking and relaying information. We depend on them and we're very happy with their service.

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