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5 Features Of Telephone Answering Service Online Portals

The best telephone answering companies in Davis, California, offer their clients cost-effective and personalized online portals. These convenient, time-saving virtual interfaces provide businesses with instant access to employee rosters, call logs, recorded messages, and more. Here are five ways these features can benefit your business.

 

Immediate, Secure Access to Messages and Call Recordings

Live answering service online portals utilize password-protected gateways that can be accessed from anywhere using a standard web browser. Businesses log in to their own private online account, where they can view message details, download text files of call recordings, manage call logs, and retrieve messages for instant verification of critical call information.

 

Innovative Staffing and Communication Tools, Ideal for Healthcare Companies, Attorneys, Towing Companies, Crisis Hotlines, and Property Managers

For companies that rely on on-call personnel to keep their business running smoothly, live answering service online interfaces can prove invaluable. The best call centers offer their clients the ability to make instant updates to employee availability, contact information and preferences, and scheduling needs. Because all changes are made in real-time, your outsource operators will always have the most current information for use in dispatching, emergency response coordination, and alarm monitoring.

 

For example, you might have an employee who prefers to be contacted by text messages until 8pm, then needs to be reached by phone for the rest of the evening. Another employee can’t receive text messages, but will respond to emails in the morning and phone calls in the evening. By using an online portal, you can simply input changes in staff schedules or contact information, and they will transmit immediately to your live phone agents.

 

Convenient Online Employee Directories

Even if your business doesn’t employ on-call personnel, you can still store up-to-date employee directories. This ensures that your dedicated agents will always have access to the most recent information regarding phone numbers, email addresses, and contact preferences for purposes of call forwarding, call screening, emergency response, and appointment scheduling services.

Accurate Reports Provide Essential Insights For Businesses in Davis, California

The most efficient online portals also allow managers and business owners to run reports on business trends, call activity, and account information. These essential insights can assist in streamlining internal operations, monitoring customer service, and improving overall efficiency.

 

BTE Communications provides fully-customizable answering services to businesses in and near Davis, California. Established in 1958, we are an award-winning phone answering company dedicated to delivering high quality call center services and personalized customer service at affordable rates.  Contact us today at (888) 277-7671 for more information about our range of flexible phone answering service plans.