How a Live Answering Service Can Help Grow Your Small Business in Oxnard, CA
As a small business owner in Oxnard, you already know how important it is to give each of your clients personalized attention from the very first interaction. If your clients don’t feel they are being treated well, they are apt to take their business elsewhere. This is where a high quality, cost-effective live answering service can help.
Live Agents Provide Exceptional Customer Service
No one likes having to sit on hold for hours, or being forced to talk to a machine. The best answering services provide friendly, live agents that are trained to put the concerns of your clients first, and answer every call with the utmost professionalism and courtesy. Your valuable clients will appreciate being able to speak with a real person, instead of an automated service or voicemail recording.
After Hours Service Means You Never Miss an Important Call
With a small business answering service, you can extend your business hours without even having to go into work. The best call centers operate every day of the year, day or night, including holidays and weekends. When properly trained, agents will be able to use customized scripts to direct your calls, schedule appointments, handle inquiries, and relay messages according to your preference (usually by fax, email, or voicemail).
Call Screening Gives You Peace of Mind
You have better things to do than deal with annoying sales calls or automated messages. As a small business owner, your time is precious, and should be spent serving your customers. That’s why the best small business answering services should feel like your own in-office assistant. When serving as your virtual receptionist, your answering service should reliably screen calls, answer basic questions, field inquiries that you don’t have time for, and promptly transfer all essential calls to you or the appropriate person or department.
Bilingual answering services are becoming more and more import to Oxnard businesses. Having highly-trained phone operators proficient in both Spanish and English can help you gain and retain customers by connecting you to another part of your community.
BTE Communications is committed to providing exceptional, cost-effective small business answering services to Oxnard and Ventura County. Founded in 1958, we are an award-winning telephone answering company with a reputation for delivering superior customer service and customized business answering solutions at affordable rates. Contact us today at (888) 277-7671, to learn how we can be of assistance to your small business.