How To Choose the Best Answering Service for Your Dental Office in Ventura
In order to provide superior patient care, many dental offices in Ventura often use a professional answering service. By having a telephone answering company answer patient calls, schedule appointments, take messages, forward time-sensitive calls, and provide general customer service, they’re able to meet the needs of their patients without over-burdening their staff.
If your dental office is ready to incorporate professional answering services, you’ll want to consider more than just the cost. You also want to be confident that the answering service company will be able to fully meet your needs so you get maximum benefit from this service. Ultimately the most important qualifications should be availability, capabilities, and price.
Qualified Agents Available 24/7
Even if your office is closed, your dental practice doesn’t need to be. The best live answering service companies operate around-the-clock, 365 days a year, and have agents who are trained to answer your calls just like your in-office receptionist would. They ensure that every call gets handled in a professional and timely manner, in accordance with your internal protocols and business practices. Your patients will appreciate being able to speak with a real person instead of waiting on hold through endless phone prompts, especially when there’s an urgent issue.
Virtual Receptionist Capabilities
As a successful Ventura dental practice, you already know how important it is to never miss a call. In addition to fielding after-hours inquiries, a professional answering service can act as your virtual receptionist during normal office hours. In order to be effective, a phone answering company would need to have the latest telecommunications equipment, allowing their agents to answer, screen, and forward calls as well as schedule, change, or cancel appointments in real time. Additionally, you’ll want a company that is HIPAA compliant and diligent about training its agents.
Competitive Pricing and Flexible Plans
It is possible to hire a qualified dental answering service at an affordable price. In addition to looking for telephone answering companies with highly competitive rates, it is worthwhile to consider contract requirements, how customizable the plans are, and how charges are accrued (ideally you’ll want to only pay for what you use).
Call BTE Communications for a Free Consultation on Our Dental Answering Services
BTE Communications provides competitive pricing on customizable phone answering services for Southern California dentists, orthodontists, and dental care practitioners. We are an award-winning telephone answering company, proudly serving Ventura and surrounding areas since 1958. For more information on our plans, pricing, and outstanding dental answering services, give us a call today at (888) 277-7671.