Customer service is the key to running a successful business. Yet sometimes it can be difficult to find a good balance between providing your products and services, handling administrative tasks, and giving clients the personalized attention they deserve. By hiring a high quality call center, you can increase productivity and free your staff to focus on the areas of concern most important to your success.
Comprehensive Live Answering Services for Santa Rosa
The best inbound call centers do much more than simply answer phones and take messages. With state-of-the-art telecommunications equipment and highly-trained live agents, a great phone answering service can provide the following essential services:
- Advanced Voicemail
- Order-Taking and Message-Taking
- Inbound Telemarketing
- Emergency Response Coordination
- Call Screening
- Call Forwarding
- Email Management
- Live Chat Services
Friendly, Live Agents Available 24 Hours a Day, 365 Days a Year
By using a high quality answering service, you’ll never have to worry about missing another call. Dedicated phone agents will be standing by to respond to inquiries, forward calls, and relay messages every day of the week, including evenings, holidays, and weekends. They can be trusted to maintain the utmost professionalism and courtesy, and will even use your own customized script when interacting with callers.
Email Management Services and Live Web Chat
These days it’s absolutely necessary for businesses to utilize all the advantages the internet has to offer. Inbound call centers that offer email management services can assist you by screening out spam email, then responding to legitimate messages or forwarding them to the proper person for follow-up. They can even help you manage online web contact forms.
Additionally, the best telephone answering companies now offer live chat services. Through your online live chat portal, your assigned agents can provide your customers with immediate assistance, and deliver important information on your products and services.
Administrative Support for Santa Rosa Businesses, Crisis Hotlines, Healthcare Companies, Medical Offices, Product Management Companies, and Legal Firms
A cost-effective virtual receptionist can act as your personal administrative assistant, by scheduling appointments, updating your calendar, forwarding messages, and more. Your dedicated agents can be trained to screen calls, relay messages according to your preference (e.g. by fax, text, or email), or escalate a call or email by forwarding it to the appropriate party for immediate response.
BTE Communications delivers the best inbound call center services to Santa Rosa and nearby cities throughout Sonoma County. Established in 1958, BTE Communications is an award-winning telephone answering company that specializes in providing affordable, personalized live answering solutions throughout Southern California. Contact us today to learn how we can benefit your small business, legal firm, crisis hotline, or healthcare company: (888) 277-7671.