As an apartment manager or property owner in San Jose, you already know that your time is a valuable commodity. By using a professional property management answering service, you can significantly increase efficiency, enhance organization, and clear up your busy schedule to focus on the most important aspects of your business.
The best phone answering services provide the following essential services:
- Call forwarding
- Call screening
- Advanced voicemail
- Calendar updates
- Appointment scheduling
- Emergency response
- Payment processing
- Property listings
Live Agents Available 24/7, including Holidays and Weekends
With professional, well-trained agents ready to answer tenant calls 24 hours a day, 365 days a year, you’ll no longer have to worry about missing an important call, whether from a new prospective tenant or a tenant needing emergency plumbing service. The best virtual answering services train their representatives to respond to inquiries promptly and courteously, in accordance with your internal business practices.
State-of-the-Art Technology for Increased Efficiency
A high quality call center will use advanced telecommunications equipment, such as interactive appointment scheduling systems, to personalize your services and streamline your business operations. You will be able to customize your voicemail messages, scripts, and call forwarding options, as well as decide how and when you receive messages (usually by fax, voicemail, or text).
Immediate Payment Processing and Listing Services
When using a live phone answering service, your San Jose property management company will be assigned dedicated phone agents who can act like your own in-office assistant. Besides fielding inquiries, screening calls, and relaying messages, your virtual receptionist can also schedule appointments, update your business calendar, and handle instant payment processing. This includes collecting rent payments and accounts receivables, as well as keeping detailed call logs and records for your review. They can also be instructed to provide callers with important property listing updates, such date listing status, listing details, and more.
Emergency Response for San Jose Property Managers and Owners
The best live answering services train their agents to handle after-hours emergency situations promptly and efficiently. You designate which situations require your attention, and dictate how calls will be forwarded to you or your staff. Your assigned agents can also be instructed to contact emergency services directly, ensuring quick and immediate response times.
BTE Communications is the best choice for call center services in California. Since 1958, we have been providing high quality, cost-effective live answering services to property managers, property owners, and apartment managers throughout San Jose and the surrounding Bay Area. Give us a call today to learn how we can tailor a customized phone answering service to meet your property management needs: (888) 277-7671.