When choosing a live answering service, it’s important to know your coverage options. While some call centers try to pigeon hole their clients into a one-size-fits all package, the best phone answering companies will offer flexible options that can be tailored to suit the unique needs of different type of businesses. We explain some of the most common coverage options available.
24/7 or Around the Clock Phone Coverage
24/7 answering service coverage is an attractive option for businesses whose employees are frequently out of the office, or who like the privacy of being able to screen their calls without missing important ones. Your dedicated, live agents will be available to answer calls 365 days a year, 7 days a week, including evenings, weekends, and holidays. They can be trained to use your own customized script, ensuring adherence to your internal protocols and business practices.
After Hours Answering Services
With an after hours answering service package, your customers will appreciate being able to speak with a real person instead of a machine, even after close of business. You’ll also have greater peace of mind knowing that you won’t be missing any critical phone calls. In addition, your assigned agents can be trained to answer inquiries, relay messages, forward calls, handle emergency situations, and more. This service is ideal for Modesto area healthcare companies, attorneys, and oil field services.
Enhanced Customer Service During Regular Business Hours
A high quality call centers should also offer phone coverage during normal business hours. This type of coverage frees up staff members to focus on more important matters, making it a cost-effective solution for healthcare companies, attorneys, municipal companies, and property managers. Professional, live agents can act as your virtual receptionist by screening calls, providing dispatch services, scheduling appointments, delivering messages, and more.
On-Demand Service Plans
On-demand or standby answering service plans are perfect for unexpected scenarios that might interrupt normal business operations, such as staff meetings, bad weather, emergency situations, natural disasters, and man-made crises. Such a service could also be useful if you simply need someone to answer the phones when you are short staffed, or to cover normal breaks and lunches.
Overflow Answering Services
For businesses in Modesto that just need a little extra help when times get busy, an overflow answering service plan can be the perfect solution. This type of flexible service plan can prove invaluable on days when your staff is too busy to answer every call. It can provide much needed phone coverage relief if you are understaffed, or your call volume doesn’t justify hiring an extra receptionist.
BTE Communications has over 50 years of experience in providing cost effective call center services for Modesto, California. We are an award-winning phone answering company dedicated to delivering fully-customizable answering service plans to healthcare companies, attorneys, towing companies, oil field services, and property managers. Contact us today to learn about full range of flexible answering service plans: (888) 277-7671.